Refund policy
Refund & Return Policy
At Ghosted Hoodie, we take pride in the quality and craftsmanship of every piece we create. Each item is carefully inspected before it’s shipped to ensure you receive exactly what you ordered. Please review our refund and return policy below before completing your purchase.
All Sales Are Final
All sales made through our website are final. We do not offer refunds, exchanges, or returns for change of mind, wrong size ordered, or buyer’s remorse. Please double-check your order details, size, and address before confirming your purchase.
Defective or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery at [your email address] with your order number and clear photos of the issue.
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Once verified, we’ll gladly replace the item or offer store credit depending on availability.
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Items returned must be unworn, unwashed, and in original packaging.
Shipping & Return Costs
Customers are responsible for shipping costs on all return shipments unless the item is confirmed to be defective or incorrect. We recommend using a trackable shipping service, as we are not responsible for items lost in transit.
Processing Time
Once we receive your return (in cases where it’s approved), please allow 5–10 business days for processing. You’ll be notified by email once your replacement or store credit has been issued.
Non-Returnable Items
For hygiene and quality reasons, the following items are not eligible for return or refund:
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Worn or washed clothing
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Items without original tags or packaging
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Sale or discounted items
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Gift cards
Contact Us
If you have any questions or concerns about your order, feel free to reach out at [Cmgasv@gmail.com] — our team will be happy to help clarify any issues.